General Shipping Process
Once your Omi device order is placed, our team begins processing and preparing it for shipment. Processing times depend on the day your order is placed:
Weekends: Orders placed on weekends typically take about 48 hours to be fulfilled.
Weekdays: Orders placed on weekdays are usually fulfilled within 24 hours.
After your order has shipped, you’ll receive an email confirmation with a tracking link. This link lets you follow your package in real time and view the estimated delivery date.
Tracking and Delivery Time Expectations
When your order ships, you’ll get an email containing tracking information. Using this tracking link, you can:
See which carrier is handling your order
Monitor your shipment’s progress
Check the estimated delivery date based on your location and the carrier’s timeline
Delivery times can vary depending on your region and the carrier’s policies. For the most accurate updates, we recommend checking the tracking link directly.
If Tracking Doesn’t Update
It’s normal for tracking updates to occasionally pause for a few days, especially once a package moves between carriers or countries. Here’s what you should know:
If there’s no update for 6–7 days: Don’t worry—it may simply be in transit between facilities or awaiting a scan.
If the tracking shows your package has arrived in your country but isn’t updating: In many cases, the package has been handed over to your local carrier for final delivery. You may wish to contact your local carrier with the tracking number for more details.
Please allow at least 10 days: Some shipments take a little longer depending on customs and local delivery processes.
After 10 days with no update: If your tracking still hasn’t changed, reach out to us at [email protected] with your order details. We’ll be happy to either ship a replacement or issue you a refund—whichever you prefer.
Key Takeaways
Orders are usually fulfilled within 24–48 hours, depending on when they’re placed.
You’ll receive a tracking link by email once your device ships.
Delivery times vary by region and carrier, but tracking will provide the most accurate updates.
If tracking seems stalled, it’s often just a normal delay in scanning or handoff to local carriers.
If there’s still no update after 10 days, contact us at [email protected] and we’ll make it right.
Frequently Asked Questions
Q: Why hasn’t my tracking updated for a few days?
A: This is common and usually means your package is in transit or awaiting its next scan. Please allow up to 10 days for updates.
Q: The tracking says my package arrived in my country but there are no further updates. What does this mean?
A: Once your package arrives in your country, it’s often handed over to your local carrier for last-mile delivery. We suggest contacting your local carrier with the tracking number for more details.
Q: What should I do if my tracking hasn’t updated in over 10 days?
A: If there’s no progress after 10 days, please contact us at [email protected]. We’ll gladly arrange a replacement or a refund—whichever you prefer.