General Shipping Process
Once your Omi device order is placed, our team begins processing and preparing it for shipment.
Orders are typically processed within 1–4 business days after payment is confirmed.
Processing can take longer during high-volume periods, holidays, promotional events, new product launches, and pre-order cycles, or where additional payment or compliance checks are needed. These are estimates rather than guarantees.
International orders ship from our overseas fulfilment centres, and processing for those can take longer than domestic orders.
Once your order ships, you'll receive an email with a tracking link. Transit time is separate from processing time and varies by destination and carrier.
Tracking and Delivery Time Expectations
When your order ships, you’ll get an email containing tracking information. Using this tracking link, you can:
Locate the tracking link in the email or message provided by Omi.
Click on the link to open the shipment’s tracking page.
On the tracking page, you will find real-time updates on your shipment's status and location. You also have the option to submit your email address on the tracking site to receive regular shipment updates.
See which carrier is handling your order
Monitor your shipment’s progress
Find and view carrier contact details for assistance, including their name, customer service phone number, and other contact options.
Check the estimated delivery date based on your location and the carrier’s timeline
Delivery times can vary depending on your region and the carrier’s policies. For the most accurate updates, we recommend checking the tracking link directly. Additionally, you can subscribe to email notifications on the tracking page to stay informed about key updates such as arrival at local facilities, out-for-delivery status, or successful delivery.
If Tracking Doesn’t Update
It’s normal for tracking updates to occasionally pause for a few days, especially once a package moves between carriers or countries. Here’s what you should know:
If there’s no update for 6–7 days: Don’t worry—it may simply be in transit between facilities or awaiting a scan.
If you need further assistance: Use the tracking page to locate carrier contact details for direct inquiries about your package's delivery.
If the tracking shows your package has arrived in your country but isn’t updating: In many cases, the package has been handed over to your local carrier for final delivery. You may wish to contact your local carrier with the tracking number for more details.
Please allow at least 10 days: Some shipments take a little longer depending on customs and local delivery processes.
After 10 days with no update: If your tracking hasn't updated after 10 days, contact us at [email protected] with your order details and we'll look into it and put it right.
Key Takeaways
Orders are typically processed within 1–4 business days, and longer during busy periods.
You’ll receive a tracking link by email once your device ships.
Delivery times vary by region and carrier, but tracking will provide the most accurate updates.
If tracking seems stalled, it’s often just a normal delay in scanning or handoff to local carriers.
If there’s still no update in tracking after 10 days, contact us at [email protected] and we’ll make it right.
Frequently Asked Questions
Q: Why hasn’t my tracking updated for a few days?
A: This is common and usually means your package is in transit or awaiting its next scan. Please allow up to 10 days for updates.
Q: The tracking says my package arrived in my country but there are no further updates. What does this mean?
A: Once your package arrives in your country, it’s often handed over to your local carrier for last-mile delivery. We suggest contacting your local carrier with the tracking number for more details.
Q: What should I do if my tracking hasn’t updated in over 10 days?
A: If your tracking hasn't updated after 10 days, contact us at [email protected] with your order details and we'll look into it and put it right.