Privacy overview
Please refer to this link for latest Privacy Policies.
Effective Date: 6/03/2025
1. Introduction
Welcome to OMI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application, website, and services (collectively, the "Service"). This policy is compliant with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
Create an account
Use our voice transcription, conversation and screen recording features
Contact our support team
Make payments through our platform
This information may include:
Account Information: Name, email address, password, and profile information
Screen and System Recordings: Mic and system recordings for transcription and screen snapshots for conversation context
Audio Recordings: Voice recordings for transcription, conversation analysis, and speech profile training
Conversation Data: Transcripts, summaries, and analysis of conversations
Speech Profiles: Voice characteristics used to identify speakers in recordings
Person Information: Data about people you identify in conversations, including names and voice samples
Memories/Facts: Information extracted from conversations and stored as memories or facts for future reference
Payment Information: Payment method details (processed by our payment processors Stripe and PayPal)
Location Data: Geolocation data (if permitted by you), including precise GPS coordinates and Google Places information
Background Location Data: If you grant permission, we may collect your device’s precise location even when the app is closed or not in use. This background location access is used to automatically tag your conversations with the location where they occurred. It helps you remember where each conversation took place, adding valuable context to your conversations.
Usage Data: Information about how you use our Service
2.2 Automatically Collected Information
We may automatically collect certain information when you use our Service, including:
Device Information: Device type, operating system, unique device identifiers
Log Data: IP address, browser type, pages visited, time spent on pages
Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies
3. How We Use Your Information
We use your information for various purposes, including to:
Provide, maintain, and improve our Service
Process and complete transactions
Send you technical notices and support messages
Respond to your comments and questions
Generate conversation summaries and daily recaps
Create and manage speech profiles for speaker identification
Extract and store memories/facts from your conversations
Develop new products and services
Monitor usage patterns and analyze trends
Protect against, identify, and prevent fraud and other illegal activity
Tag conversations with location data to help users recall where each conversation took place.
4. Legal Basis for Processing (GDPR)
Under the GDPR, we process your personal data based on the following legal grounds:
Performance of a Contract: Processing necessary to provide you with our Service
Legitimate Interests: Processing that serves our legitimate business interests
Consent: Processing based on your explicit consent
Legal Obligation: Processing necessary to comply with our legal obligations
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
We use audio recordings solely for immediate processing to enable real-time transcription and conversation features. These recordings are not stored or retained after processing is complete.
The only exception is your personal speech sample, which you may provide to help the AI identify your voice in future conversations. This sample is securely stored and used exclusively for voice identification purposes. It will be permanently deleted upon account deletion or upon your request.
You can request deletion of your data at any time through our Service.
6. Data Sharing and Third-Party Services
6.1 Third-Party Service Providers
We may share your information with third-party service providers to help us operate, provide, improve, and promote our Service. These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Our service providers include:
Firebase: For authentication and data storage
Google Cloud Platform: For hosting, services, and location information
Stripe and PayPal: For payment processing
Typesense: For search functionality
6.2 Integration Partners and Webhooks
If you enable third-party integrations through our app, we may share information with these partners as necessary to provide the integrated services. You can review and manage these integrations through your account settings.
For developers, we provide webhook functionality that enables real-time data sharing with external services for:
Audio bytes
Realtime transcripts
Memory creation
Day summaries
The data shared through these webhooks is controlled by your webhook configuration settings.
6.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
6.4 Where & How Your Data Is Stored
We use multiple secure storage systems to maintain your data:
Storage | What's Kept | Security |
Google Cloud / Firebase | Transcripts, summaries, metadata, files you upload. | AES‑256 encryption at rest, TLS in transit, access restricted by service account. |
Google Cloud Storage | Only if you enable audio storage: conversation WAVs; voice‑profile samples; images/docs you upload. | Private bucket, signed‑URL access, encrypted at rest & in transit. |
Pinecone | Numerical vector embeddings of your transcripts (not readable text). | Encrypted at rest & in transit; keys stored in backend only. |
Upstash Redis | Short‑lived session caches. | Encrypted connections; data expires automatically. |
Local caches on your phone hold recent transcripts for offline viewing; they follow your OS sandbox and are deleted when you uninstall the app.
6.5 Third‑Party Processors
We use several trusted service providers to process specific types of data:
Service | Purpose | Data They Receive |
OpenAI | Generate AI replies; summarise or classify text. | Text prompts & prior messages (no raw audio). |
Deepgram | Speech‑to‑text. | Live audio stream during transcription; audio not stored after processing. |
Instabug | Bug reports. | Screenshots, logs, or voice notes only if you send a report. |
PostHog | Anonymous analytics. | Non‑content events (e.g., "pressed record"). |
We select vendors with strong published security commitments. They process data solely to provide their service to us.
7. Your Rights and Choices
Under the GDPR and other applicable laws, you have certain rights regarding your personal information:
Access: You can request a copy of the personal data we hold about you
Rectification: You can request correction of inaccurate or incomplete information
Deletion: You can request that we delete your personal information
Restriction: You can request restriction of processing of your personal information
Withdrawal of Consent: You can withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected] or delete your data inside the OMI mobile app.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. International Data Transfers
Your information may be transferred to—and maintained on—computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.
We comply with applicable laws to ensure that your information is appropriately protected when transferred internationally, including the use of Standard Contractual Clauses approved by the European Commission.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
12. Your Consent
By using our Service, you consent to our Privacy Policy and our Terms of Service.
Privacy overview
Omi collects a few main types of data when you use the app and devices:
Account data – name, email, password and basic profile info.
Audio and conversation data – the audio stream from your mic for transcription and conversation analysis; transcripts, summaries and conversation metadata.
Memories / facts – information extracted from conversations and stored as “memories” or facts for future reference.
Speech profiles and people info – optional voice samples to recognize speakers, plus names and voice samples you assign to people.
Location data – if you allow it, precise GPS / places info and background location to tag where a conversation happened.
Payment data – payment method details handled by providers like Stripe and PayPal.
Device and usage data – device type, OS, IP, logs, and usage patterns (what you tap, how often you use features).
Why this data is needed
Omi uses this data to:
Provide and improve transcription, summaries, daily recaps and memories.
Build and use speech profiles so it can tell speakers apart.
Tag conversations with time and place to make memories easier to search.
Keep the service secure, detect abuse/fraud and keep infrastructure running.
Communicate with you about updates, support and, when you allow it, marketing.
Omi’s privacy docs also emphasize three principles: only collect what’s necessary, you control how your data is used, and strong security around storage and access.
HIPAA and SOC 2 compliance
Omi is officially SOC 2 and HIPAA compliant, in partnership with Delve.
SOC 2 confirms Omi has strong controls for security, availability and confidentiality of your data.
HIPAA means Omi can be used in healthcare and research settings to handle protected health information under strict safeguards.
The platform encrypts data in transit and at rest and is being extended toward GDPR and ISO 27001 readiness as well.
For detailed compliance reports please refer to https://trust.delve.co/omi.
Audio, transcripts, memories and tasks
What happens to my audio
Omi uses your audio stream to power real-time transcription and conversation features. According to the main privacy policy:
Audio is used for immediate processing (transcription, analysis, real-time features).
Raw audio recordings are not stored or retained after processing is complete.
The one exception is your personal speech sample, if you choose to provide one so Omi can recognize your voice later; this is stored securely and deleted when you delete it or delete your account.
How transcripts are stored
While raw audio is discarded, the transcripts, summaries and metadata from your conversations are stored in Omi’s backend:
Stored in Google Cloud / Firebase with AES-256 encryption at rest and TLS in transit.
Indexed by a search system (e.g., embedding storage) so you can search your history semantically.
Cached locally on your phone so you can see recent conversations even when offline (deleted when you uninstall the app).
These transcripts are what power search, summaries, daily reviews, apps and your memory bank.
How Omi creates and uses memories and facts
From your transcripts, Omi may extract key pieces of information and store them as Memories / facts, such as:
People you mention often
Preferences, routines, projects, places
Important dates or commitments
These are kept in secure databases and embedding indexes so Omi can:
Answer questions about your past (“When did I meet Dr. Smith?”)
Personalize responses in chat
Support apps that rely on your long-term history
Memories/facts are not shared with third parties unless you explicitly enable an integration or webhook that sends them out.
How tasks are stored and synced
Tasks created by Omi (from conversations or your manual entries) are stored alongside your other Omi data in the same secure backend.
They sync across devices when you’re logged into the same account.
They can be included in webhooks or integrations only if you explicitly enable those features.
Location, camera and sensors
When Omi uses my location
If you grant permission, Omi can use:
Precise GPS location
Google Places data
Background location (even when the app is closed)
This is used to tag conversations with where they happened, so later you can see things like “this was at Home / Office / Café X”. Background location is specifically called out as a way to add context to your conversations and memories.
If you don’t grant location permission, Omi won’t collect precise or background location data.
Camera and photo usage
The privacy policies mention:
Screen snapshots or context images for conversation context (for example, what was on screen).
Files and images you upload to Omi (these are stored securely in cloud storage).
You can control sensor access at two levels:
In your phone OS settings – revoke microphone, camera or location permissions for the Omi app if you no longer want them used.
Inside Omi settings – turn features on/off that rely on location or visual context when such toggles are provided.
If you disable a permission, related features (location tags, some context capture) may stop working, but core chat and basic transcription can still function with microphone access.
Privacy settings in the app
Microphone, camera and location permissions
Omi will ask for permissions when needed:
Microphone – required to record audio and transcribe conversations.
Camera / screen – used for screenshots or images when you choose those features.
Location – used to tag conversations and memories with place information.
You can adjust these both in:
Your phone settings (global allow/deny), and
What is synced across devices
Most of your structured data is stored in Omi’s cloud and synced when you sign in:
Conversations and transcripts
Summaries and daily recaps
Memories / facts
Tasks and app outputs
Your recent transcripts may also be cached locally on your phone for offline viewing and are removed when you uninstall the app.
There is also an alternative wearable app version where:
You bring your own API keys
All data is stored locally on your device
No data is collected by Omi’s servers
This is meant for users who want maximum local control; details of how to enable it and which builds support it should be confirmed with the support team.
Data retention preferences
The main privacy policy states that Omi retains your information as long as necessary to provide the service and as required by law, and lets you request deletion. Today, retention is effectively controlled by:
Deleting individual items (conversations, memories, tasks)
Deleting your data or closing your account
Access, download and delete my data
How to see what Omi stores about me
You can see most of your data directly in the app:
Conversations / transcripts – in the Conversations or Home tab.
Summaries and daily recaps – attached to each conversation or in specific summary views.
Memories – in the Memories section.
Tasks – in the Tasks view.
Under privacy laws like GDPR, you also have a right to request a copy of your personal data.
How to download my data
The policies say you can:
Request access to the personal data Omi holds about you.
Today, the reliable way to get a full export is to contact support at [email protected] and request a data export.
Delete specific conversations, memories or tasks
You have the right to request deletion of specific data, and in practice you can usually:
Delete individual conversations from the app
Delete memories that you no longer want stored
Delete tasks you don’t want to keep
Exact UI and steps can change between app versions; if you’re unsure how to remove a particular item, you can also ask support to help.
Delete all memories and tasks
If you want a clean slate without closing your account:
You can manually delete conversations, memories and tasks from the app, or
Permanently delete my account
You can have your account and associated data deleted. The privacy policy states that:
You can request deletion of your data at any time through the service or by contacting support.
Your speech sample and stored personal data are permanently deleted when your account is deleted or when you explicitly request deletion.
If you don’t see an “Delete account” option in the app, you can email [email protected] from the email associated with your Omi account and request full account and data deletion.