App won’t open or keeps crashing
Try these steps:
Update the app
Go to the App Store / Google Play and install the latest version of the Omi AI app.
Force close and restart
Force close Omi on your phone and reopen it.
Restart your phone
A simple reboot often fixes OS-level issues.
Reinstall the app
Delete the Omi app, reinstall it, and sign in again.
Your conversations are stored securely in Omi’s cloud backend, not only on your phone.
If the app still crashes right after opening, collect screenshots and contact Support.
I can’t see my conversations, memories or tasks
Check:
Correct account
Confirm you’re signed in with the same email / login you used before.
Device is connected and recording
Make sure your Omi device, Omi DevKit, Omi Glass or third-party wearable is actually connected (blue light or “connected” status in app).
Wait for Conversations to be created
Omi waits for silence before turning a recording into a Conversation, then generates transcript, summary and action items.
Check Local Sync / offline recordings
If your device recorded while the phone was offline, Omi can sync those later once the phone reconnects (Local Sync).
Filters and search
Make sure you’re not filtering out items accidentally.
Use search in Conversations, Memories or Tasks to look for a specific keyword.
If nothing appears after test recordings and a stable connection, contact Support.
I’m not getting notifications
Check that Conversations are actually created
If there is no new Conversation, there’s nothing to notify about yet.
OS notification settings
On your phone, confirm notifications are enabled for the Omi app (banners/alerts, sound, badges).
Background app settings
Make sure the OS is not aggressively killing Omi in the background, especially if you’re using third-party devices that stream live audio to the phone.
Log out and log back in
Sign out from the Omi app, restart it, sign in again, and test with a short conversation.
If you still never get notifications, take screenshots of your system notification settings and contact Support.
