FAQ & Quick checklist before contacting support

Omi app issues

Omi (necklace) issues

Omi Glass DevKit issues

Omi DevKit issues

Third-party device issues

Recording, transcription, apps and tasks

Quick guide on how to correctly charge your Omi Device

How to Charge Omi

This article walks you through easy fixes for an Omi device that won’t turn on, won’t respond, or gets stuck on blue/red light.

Omi Device Troubleshooting Guide

Contacting Omi Support

Mohsin

Most problems with Omi can be solved with a few quick checks on your side. This section walks you through simple steps to try first, before you contact Support.

Fixing a problem

Step-by-step guide on how to update your DevKit2 to the latest version.

Updating Your DevKit2 Firmware

Quick guide on how to correctly charge your DevKit2

How to Charge DevKit2

Unlock the full potential of DevKit2 with the Omi App—seamless recording, smart commands, and effortless memory conversion.

Unlock DevKit2 with the Omi App 🚀

Quick guides on how to setup and use DevKit2

DevKit2

Create a custom design with text, images, and links

Email support

Order omi

Download

Find answers and get help from Intercom Support and Community Experts

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