Info that helps Support solve issues faster
When you contact Support, include:
Which device you are using
Omi, Omi DevKit, Omi Glass, or a third-party wearable (Friend, Plaud, Bee, Fieldy, Limitless Pendant, etc.).
Your phone model and OS (iOS / Android version).
Omi app version (from the app settings, bottom of the screen).
What you were trying to do (record, sync, import, use a specific app, etc.).
What happened instead (error message, stuck light, no transcript, etc.).
Rough time of the problem and 1–2 example Conversations if relevant.
How to send logs / screenshots / details
You can reach Omi through:
Help Center – browse guides and contact Support at help.omi.me.
Email – send details, screenshots and links to problematic Conversations to [email protected].
Official Discord community – join discord.omi.me, introduce yourself so you can post, look for the #help channel, share what’s happening and get help from the team and community.
Feedback Portal – go to feedback.omi.me to report bugs, request new features and upvote other users’ ideas, which helps the team prioritize what to build next.
Attach screenshots of:
Device lights and app status
Error messages
Settings pages (language, devices, integrations)
The more concrete your examples, the faster Support can help you fix the issue.